Annual Report 2023
Keys Group is pleased to announce the publication of its Annual Report for 2023.
Chepstow House
About Us
Welcome to Chepstow House, a residential service nestled in Ross-on-Wye, dedicated to providing support for individuals with Learning Disabilities, Mental Health Needs, Physical Needs, and Sensory Impairments. The service accommodates up to 13 adults, offering tailored support pathways crafted to meet each person’s unique needs. At Chepstow House, we prioritise recognising and nurturing the strengths, interests, and dreams of every individual under our care.
Our Approach
At Chepstow House, we embrace a person-centred approach, placing each individual’s needs and preferences at the forefront of our care. Our goal is to facilitate positive outcomes for all the people we support, empowering them to thrive and achieve their personal goals. Through key-working sessions, the
people we support receive tailored support and guidance to address their unique challenges and aspirations.
We are committed to promoting positive behaviour through our Positive Behavioural Support framework, ensuring a supportive environment for all. With dedicated 1-to1 support, the people we support receive personalised attention and assistance tailored to their specific needs. Our ethos revolves around helping each individual become the best version of themselves, fostering a culture of growth, empowerment, and fulfilment at Chepstow House
Accommodation
Chepstow House offers a spacious and inclusive living environment, featuring 13 bedrooms, two of which are ensuite for added comfort and convenience. Wheelchair-accessible rooms are available on the ground floor, ensuring accessibility for the people we support. For those without ensuite facilities, communal bathrooms are conveniently located to meet their needs.
Our communal living spaces include a front-facing lounge and a larger communal lounge, providing ample room for socialising and relaxation. Additionally, a quieter lounge upstairs offers a peaceful retreat for leisure activities.
Location
Chepstow House is located in the charming market town of Ross-on-Wye in the county of Herefordshire. The town centre is conveniently just a 4-minute walk away, providing easy access to local amenities and services.
For those seeking to explore nearby cities, Hereford and Gloucester are both approximately a 35-minute car journey from Ross-on-Wye. While Ross-on-Wye itself does not have a train station, the people we support can access various bus services to Hereford and Gloucester which takes about an hour each way and to Ledbury, a 40-minute journey away.
The people we support have access to a range of healthcare services within Rosson-Wye, including doctors’ surgeries, a dentist, and a community hospital for minor appointments. Opticians, supermarkets, and other amenities are also conveniently located within the town.
For leisure activities, the people we support can enjoy a trip to the cinema in Gloucester or Hereford, or visit the Halo swimming pool and gym situated in Ross-on-Wye. Bowling facilities are available in Gloucester or Hereford, while shopping centres can be found in both cities, including Gloucester Quays or Labels in Ross-on-Wye itself. Ross-on-Wye also offers a variety of charming pubs, restaurants, and scenic walks, providing ample opportunities for relaxation and enjoyment.
Ethos and Values
Accomplish’s Chepstow House service is part of the Keys Group, a family of care and support providers, including Accomplish, Keys, and Peak, who share a common goal of delivering the best outcomes for those who choose our care.
At Chepstow House we embody the EPIC values of Excellence, Passion, Integrity, and Caring.
Our commitment to excellence drives us to achieve the highest standards of learning, development, and performance in all that we do.
Our passion for delivering the best outcomes for those in our care is evident in our ambitious and committed approach to care and support.
Our integrity and transparency in our work is reflected in our honest and transparent communication and sharing of results and learnings.
Our caring approach is centred on showing compassion and empathy, placing those in our care at the centre of all that we do, and always putting the people we support at the heart of all our actions.
Summary and contact details
- Support Type: Mental Health Needs, Learning Disabilities, Physical Needs and Sensory Impairments
- Capacity: 13 Adults
- Gender: Mixed Gender
- Location: Old Maids Walk, Ross On Wye, Herefordshire, HR9 5HB
- General enquiries: 01989 566027
- Email: [email protected]
News and events
Unlocking Trust and Stability: A Journey of Positive Behaviour Support with Adnan
The Positive Behaviour Support team at Accomplish work directly with services, and the people they...
Navigating Anxiety at Disneyland Paris with The Power of Positive Behaviour Support
Anya* who lives in an Accomplish supported living service used to experience anxiety on a...
Hugglescote: How Alfie’s Courage Made a Potentially Life-Saving Difference
Alfie*, a person supported by Accomplish, proved to be a superhero recently when he helped...
Personalised Support at Bective House Leads to Vital Treatment Adherence for Laura with Acute Kidney Failure
Positive and consistent support is helping a person living at Bective House, an Accomplish supported...
Enhancing Care with Activity and Communication Passports at Pathway House
When it comes to supporting individuals in our services, personalised care is of the utmost...
Enhancing Lives Through Positive Behaviour Support: A Conversation with Accomplish’s PBS Lead, Ben Adkins
Improving quality of life is the main focus of positive behaviour support, a goal which...
Turning Goals into Achievements: Adam’s Inspiring Transition to Independent Living
A gradual and positive approach to support has seen Adam* meet his goals and successfully...
Lydia’s Success Story: From Job Hunting to Job Landing
Such was her determination to secure work and enjoy productive days, 22-year-old *Lydia didn’t let...
VIPs attend renaming ceremony of Accomplish service in Birmingham
VIPs attend the renaming ceremony of Accomplish service in Birmingham
Felix’s Memorial Garden: A Touching Tribute at Evergreen
When a person lives in a residential service for many years, it truly becomes their...
Accomplish Supports People to Achieve Milestone of Independent Overseas Trip
Three people supported by Accomplish have taken their first ever wholly independent overseas trip and...
Empowered by Support: Phil’s Courageous Return to the Community After 12 Years
Discover how Phil’s triumphant return to the community after 12 years, fuelled by support and...
VIPs attend opening of new supported living development in Rushden
VIP guests gathered to celebrate the official opening of a new supported living development which...
Keys Group Annual Report 2022
Keys Group is pleased to announce the publication of its Annual Report for 2022, which...
Brain Injury Awareness Week – Boston House
Boston House is a specialist residential neurological service in Oldham which supports adults whose health...
Alternative Therapies at Fairford Court
Accomplish’s Fairford Court has introduced alternative therapies to improve the physical and mental wellness of...
Chepstow House Gardening Success Story
The gardening skills of a person supported at a Ross-on-Wye specialist care service have been...
Josh Gains Independence After Getting a Job and a Flat
2022 was a year for achieving long-held ambitions for Josh; not only did he secure...
Accomplish’s Fairford Court and Kemble House Services Host an Animal Day
People supported by Accomplish’s Fairford Court and Kemble House residential services recently took part in...
Success Story – Elm House Resident Moves Into Independent Flat in the Community
A person supported at Accomplish’s Elm House has recently stepped down from supported living into...
Westhope Mews Supported Living Super Stars Club
A group set up during lockdown to help people share positivity in a specialist care...
Accomplish Services Celebrate their First Christmas Party Since 2019
More than 100 people supported by Accomplish in its Midland services enjoyed their Christmas party...
Accomplish Cheshire and Manchester Supported Living Raise funds for Pets as Therapy
People supported by Accomplish Cheshire and Manchester supported living services recently attended a Christmas party...
Introducing our new values
It’s been a really exciting time recently as our organisation has grown and evolved. A...
Cildewi House raise money for Pets As Therapy
Cildewi House has raised more than £200 for charity by holding a fun-packed fundraising day.
Commercial Team raise £1,200 for Charity
The commercial team within Accomplish have been putting their best foot forward and raised more...
Glebe Road introduce new interview panel
Glebe Road is a residential service supporting people with mental health needs as they move...
Accomplish celebrates being shortlisted for prestigious awards
Accomplish is celebrating the news that the organisation and colleagues working within it have been...
New Managing Director Joins Accomplish
Accomplish has appointed a new Divisional Managing Director.
Darren’s woodworking skills put to use
THE WOODWORKING and ‘DIY’ skills of a person supported in a specialist Accomplish care home...
The Social Club on World Mental Health Day
World Mental Health Day is a chance for everyone to reflect on what makes them...
Mayor unveils Accomplish Service New Name
An event to mark the renaming of a Dorset specialist brain injury service welcomed some...
September 21, 2022
National Fitness Day – 21st September 2022
Physical activity and its positive impact on a person’s mental well-being has long been established....
September 20, 2022
Daredevil Regional Manager Raises More Than £1,800 for Charity
Donna Wood, Regional Manager at Accomplish Group, is a self-confessed ‘adrenaline junkie’ and relishes taking...
September 9, 2022
Queen Elizabeth II, 1926 – 2022
Everyone across Accomplish Group would like to express their deep sadness on the passing of...
September 6, 2022
Acquisition of Welsh Supported Living Provider Recovery Care
Accomplish Group is pleased to announce the acquisition of Welsh specialist supported living provider Recovery...
July 27, 2022
Regional Manager Completes Triathlon for Charity
To raise money for good causes, some people decide to tackle a sporting challenge. But...
July 26, 2022
Over 100 Shoeboxes Filled with Essential Items Delivered to Ukrainian Refugees
As the devastating conflict in Ukraine continues, the people we support at Accomplish have been...
July 18, 2022
Person We Support Builds Bird House and Shares His Template With Others
A birdhouse created by a person we support has been such a success, he is...
July 8, 2022
Prime Time TV Programme has a Positive Impact on a Person we Support’s Life
A prime time television talent show has inspired a person we support to get involved...