Annual Report 2023
Keys Group is pleased to announce the publication of its Annual Report for 2023.
Lyndale
About Us
Welcome to Lyndale, a Hereford-based residential service catering to individuals with Mental Health Needs, Learning Disabilities and Autism. The service accommodates up to 10 adults, delivering personalised support tailored to individual needs. At Lyndale, we prioritise the unique strengths, interests, and dreams of each person we support, fostering a compassionate environment that empowers people to thrive.
Our Support and Approach
Lyndale is dedicated to providing exemplary care through the implementation of the Positive Behaviour Support (PBS) model, a cornerstone of our commitment to individualised and person-centred care. Our manager, a qualified trainer in this field, actively promotes the PBS model daily, fostering a culture that prioritises positive behaviour reinforcement throughout the entire service. Our dedicated staff team wholeheartedly embraces and integrates this approach into their daily interactions with the people we support, ensuring consistency and a supportive environment. At Lyndale, we recognise the importance of individual needs, and as such, all support plans are tailored to each person, with active input from the individuals themselves. This collaborative approach ensures that the support provided aligns seamlessly with the unique requirements and preferences of each person, promoting a holistic and empowering living experience.
Accommodation
The people we support at Lyndale enjoy a warm and inclusive environment featuring a welcoming dining room for shared meals. The fully equipped kitchen encourages active participation and life skill development. Lyndale boasts 8 spacious bedrooms and two self-contained flats, promoting both community engagement and independent living. Three of the bedrooms offer ensuite wet rooms, ensuring convenience and privacy. The people we support have access to a vibrant courtyard and a large back garden, providing tranquil outdoor spaces for relaxation and socialisation. At Lyndale, our facilities are more than just spaces; they are catalysts for growth, connection, independence and accomplishment in a supportive and enriching community.
Location and Transport Available
Nestled in Hereford, Lyndale offers convenience with a 5-minute stroll to the train station and bus station. The service is ideally situated, providing easy access to an array of amenities, including a cinema, bowling alley, doctors, dentist, supermarkets, and a college—all within a 10-minute walk. There is an abundance of community engagement at the local hub, catering to all the people we support with activities like gardening and cookery. At Lyndale, accessibility and plenty of local amenities mean a well-rounded and fulfilling lifestyle.
Ethos and Values
Accomplish’s Lyndale service is part of the Keys Group, a family of care and support providers, including Accomplish, Keys, and Peak, who share a common goal of delivering the best outcomes for those who choose our care. We have recently launched a new set of values that embody our beliefs and principles.
At Lyndale we embody the EPIC values of Excellence, Passion, Integrity, and Caring.
Our commitment to excellence drives us to achieve the highest standards of learning, development, and performance in all that we do.
Our passion for delivering the best outcomes for those in our care is evident in our ambitious and committed approach to care and support.
Our integrity and transparency in our work is reflected in our honest and transparent communication and sharing of results and learnings.
Our caring approach is centred on showing compassion and empathy, placing those in our care at the centre of all that we do, and always putting the people we support at the heart of all our actions.
Good News
At Lyndale, we celebrate remarkable achievements that showcase the transformative impact of our dedicated support. One individual, after 12 years of grappling with crippling anxiety, recently accomplished a significant feat – walking to town. Through commitment and employing various therapies, primarily positive behaviour support, our team tailored the approach to suit his unique responses. Today, he is not only walking to town but also booking holidays, something he once thought impossible.
Another person supported faced significant challenges, including alcohol issues, over 50 epileptic seizures monthly, and obsessive behaviours. Through consistent care and the application of positive behaviour support, he has overcome alcohol issues and, after collaboration with epilepsy specialists, now experiences only 10-15 seizures monthly. This positive transformation has greatly enhanced his overall quality of life, alleviating obsessive behaviours.
In 2023, Lyndale proudly received the Hereford Times Health Care Team Award, a testament to the team’s extraordinary dedication to the people we support. Our committed staff goes above and beyond, promoting independence and meeting diverse needs.
Summary and contact details
- Support Type: Mental Health, Learning Disabilities and Acquired Brain Injuries
- Capacity: 10 Adults
- Gender: Mixed Gender
- Location: Hereford
- General enquiries: 01432 378118
- Email: [email protected]
News and events
Unlocking Trust and Stability: A Journey of Positive Behaviour Support with Adnan
The Positive Behaviour Support team at Accomplish work directly with services, and the people they...
Navigating Anxiety at Disneyland Paris with The Power of Positive Behaviour Support
Anya* who lives in an Accomplish supported living service used to experience anxiety on a...
Hugglescote: How Alfie’s Courage Made a Potentially Life-Saving Difference
Alfie*, a person supported by Accomplish, proved to be a superhero recently when he helped...
Enhancing Care with Activity and Communication Passports at Pathway House
When it comes to supporting individuals in our services, personalised care is of the utmost...
Enhancing Lives Through Positive Behaviour Support: A Conversation with Accomplish’s PBS Lead, Ben Adkins
Improving quality of life is the main focus of positive behaviour support, a goal which...
Turning Goals into Achievements: Adam’s Inspiring Transition to Independent Living
A gradual and positive approach to support has seen Adam* meet his goals and successfully...
Lydia’s Success Story: From Job Hunting to Job Landing
Such was her determination to secure work and enjoy productive days, 22-year-old *Lydia didn’t let...
VIPs attend renaming ceremony of Accomplish service in Birmingham
VIPs attend the renaming ceremony of Accomplish service in Birmingham
Felix’s Memorial Garden: A Touching Tribute at Evergreen
When a person lives in a residential service for many years, it truly becomes their...
Accomplish Supports People to Achieve Milestone of Independent Overseas Trip
Three people supported by Accomplish have taken their first ever wholly independent overseas trip and...
Empowered by Support: Phil’s Courageous Return to the Community After 12 Years
Discover how Phil’s triumphant return to the community after 12 years, fuelled by support and...
VIPs attend opening of new supported living development in Rushden
VIP guests gathered to celebrate the official opening of a new supported living development which...
Keys Group Annual Report 2022
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Brain Injury Awareness Week – Boston House
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Alternative Therapies at Fairford Court
Accomplish’s Fairford Court has introduced alternative therapies to improve the physical and mental wellness of...
Chepstow House Gardening Success Story
The gardening skills of a person supported at a Ross-on-Wye specialist care service have been...
Josh Gains Independence After Getting a Job and a Flat
2022 was a year for achieving long-held ambitions for Josh; not only did he secure...
Accomplish’s Fairford Court and Kemble House Services Host an Animal Day
People supported by Accomplish’s Fairford Court and Kemble House residential services recently took part in...
Success Story – Elm House Resident Moves Into Independent Flat in the Community
A person supported at Accomplish’s Elm House has recently stepped down from supported living into...
Westhope Mews Supported Living Super Stars Club
A group set up during lockdown to help people share positivity in a specialist care...
Accomplish Services Celebrate their First Christmas Party Since 2019
More than 100 people supported by Accomplish in its Midland services enjoyed their Christmas party...
Accomplish Cheshire and Manchester Supported Living Raise funds for Pets as Therapy
People supported by Accomplish Cheshire and Manchester supported living services recently attended a Christmas party...
Introducing our new values
It’s been a really exciting time recently as our organisation has grown and evolved. A...
Cildewi House raise money for Pets As Therapy
Cildewi House has raised more than £200 for charity by holding a fun-packed fundraising day.
Commercial Team raise £1,200 for Charity
The commercial team within Accomplish have been putting their best foot forward and raised more...
Glebe Road introduce new interview panel
Glebe Road is a residential service supporting people with mental health needs as they move...
Accomplish celebrates being shortlisted for prestigious awards
Accomplish is celebrating the news that the organisation and colleagues working within it have been...
New Managing Director Joins Accomplish
Accomplish has appointed a new Divisional Managing Director.
Darren’s woodworking skills put to use
THE WOODWORKING and ‘DIY’ skills of a person supported in a specialist Accomplish care home...
The Social Club on World Mental Health Day
World Mental Health Day is a chance for everyone to reflect on what makes them...
Mayor unveils Accomplish Service New Name
An event to mark the renaming of a Dorset specialist brain injury service welcomed some...
September 21, 2022
National Fitness Day – 21st September 2022
Physical activity and its positive impact on a person’s mental well-being has long been established....
September 20, 2022
Daredevil Regional Manager Raises More Than £1,800 for Charity
Donna Wood, Regional Manager at Accomplish Group, is a self-confessed ‘adrenaline junkie’ and relishes taking...
September 9, 2022
Queen Elizabeth II, 1926 – 2022
Everyone across Accomplish Group would like to express their deep sadness on the passing of...
September 6, 2022
Acquisition of Welsh Supported Living Provider Recovery Care
Accomplish Group is pleased to announce the acquisition of Welsh specialist supported living provider Recovery...
July 27, 2022
Regional Manager Completes Triathlon for Charity
To raise money for good causes, some people decide to tackle a sporting challenge. But...
July 26, 2022
Over 100 Shoeboxes Filled with Essential Items Delivered to Ukrainian Refugees
As the devastating conflict in Ukraine continues, the people we support at Accomplish have been...
July 18, 2022
Person We Support Builds Bird House and Shares His Template With Others
A birdhouse created by a person we support has been such a success, he is...
July 8, 2022
Prime Time TV Programme has a Positive Impact on a Person we Support’s Life
A prime time television talent show has inspired a person we support to get involved...