Annual Report 2023
Keys Group is pleased to announce the publication of its Annual Report for 2023.
Unlocking Trust and Stability: A Journey of Positive Behaviour Support with Adnan
The Positive Behaviour Support team at Accomplish work directly with services, and the people they support. They were recently asked to support with a young man whose placement was at risk.
The young man, Adnan*, was living in a supported living setting. With a long history of drug misuse and mental health needs, he had also been involved with the criminal justice system. He had shown aggression also, which often corresponded with his drug use.
One of the drugs used by Adnan was marijuana and when he used it, would become hungry and particularly aggressive. As a result of his challenges, Adnan also struggled to budget or plan shopping – living in a supported environment that was his responsibility – and so rarely had enough food to meet his appetite. Combined with excessive hunger brought on by drug use, Adnan’s lack of food meant he often sought to take it from others – with potentially dangerous results. He also refused help from the staff team around budgeting or how to conduct himself in a safe way.
As he lived in a shared supported living setting, Adnan would try to take other people’s food and when challenged about that would become aggressive. The issue was becoming unsustainable and his placement was at risk. He had assaulted staff, police were involved and there were legal proceedings pending.
The PBS team were asked to come in at that point. They found that there was fear of Adnan, which was limiting how people could engage with him. He also didn’t want any support and wanted to stay in his room. The PBS team worked to build individual rapport with him, finding things in common which helped him open up and trust more.
The main Issues for Adnan were around money – essentially he wasn’t using what he had wisely. He was frustrated. He also didn’t want what he saw as ‘charity’ so staff couldn’t simply ‘give’ him additional food or make him meals.
Through carefully building a rapport with Adnan on a one-to-one basis, and using careful language, the team managed to start to help Adnan see the staff around him as a source of support and he began communicating more with them.
Initially staff, when making their own meals, would say ‘Oh, I’ve got some extra here, would you like some?’ That way he didn’t see it as them ‘helping’, they were simply sharing. Then, as he wasn’t hungry, he wouldn’t go into other people’s cupboards and the aggression lessened and he became more receptive to help.
That gave the team a good basis to work alongside Adnan so he could understand, and better use, his budget. They offered to help with shopping so he could make choices that would last him longer, and he agreed.
Since then things have continued to get better. He sees staff as support not as a ‘what are you doing here, I don’t need help” way. He has been going to work and while it is agreed that another placement will still be best for Adnan, the urgency for a move is gone and when he does move, it will be a positive choice rather than a placement breakdown.
*Name changed to protect confidentiality
Share this news
News and events
Unlocking Trust and Stability: A Journey of Positive Behaviour Support with Adnan
The Positive Behaviour Support team at Accomplish work directly with services, and the people they...
Navigating Anxiety at Disneyland Paris with The Power of Positive Behaviour Support
Anya* who lives in an Accomplish supported living service used to experience anxiety on a...
Hugglescote: How Alfie’s Courage Made a Potentially Life-Saving Difference
Alfie*, a person supported by Accomplish, proved to be a superhero recently when he helped...
Enhancing Care with Activity and Communication Passports at Pathway House
When it comes to supporting individuals in our services, personalised care is of the utmost...
Enhancing Lives Through Positive Behaviour Support: A Conversation with Accomplish’s PBS Lead, Ben Adkins
Improving quality of life is the main focus of positive behaviour support, a goal which...
Turning Goals into Achievements: Adam’s Inspiring Transition to Independent Living
A gradual and positive approach to support has seen Adam* meet his goals and successfully...
Lydia’s Success Story: From Job Hunting to Job Landing
Such was her determination to secure work and enjoy productive days, 22-year-old *Lydia didn’t let...
VIPs attend renaming ceremony of Accomplish service in Birmingham
VIPs attend the renaming ceremony of Accomplish service in Birmingham
Felix’s Memorial Garden: A Touching Tribute at Evergreen
When a person lives in a residential service for many years, it truly becomes their...
Accomplish Supports People to Achieve Milestone of Independent Overseas Trip
Three people supported by Accomplish have taken their first ever wholly independent overseas trip and...
Empowered by Support: Phil’s Courageous Return to the Community After 12 Years
Discover how Phil’s triumphant return to the community after 12 years, fuelled by support and...
VIPs attend opening of new supported living development in Rushden
VIP guests gathered to celebrate the official opening of a new supported living development which...
Keys Group Annual Report 2022
Keys Group is pleased to announce the publication of its Annual Report for 2022, which...
Brain Injury Awareness Week – Boston House
Boston House is a specialist residential neurological service in Oldham which supports adults whose health...
Alternative Therapies at Fairford Court
Accomplish’s Fairford Court has introduced alternative therapies to improve the physical and mental wellness of...
Chepstow House Gardening Success Story
The gardening skills of a person supported at a Ross-on-Wye specialist care service have been...
Josh Gains Independence After Getting a Job and a Flat
2022 was a year for achieving long-held ambitions for Josh; not only did he secure...
Accomplish’s Fairford Court and Kemble House Services Host an Animal Day
People supported by Accomplish’s Fairford Court and Kemble House residential services recently took part in...
Success Story – Elm House Resident Moves Into Independent Flat in the Community
A person supported at Accomplish’s Elm House has recently stepped down from supported living into...
Westhope Mews Supported Living Super Stars Club
A group set up during lockdown to help people share positivity in a specialist care...
Accomplish Services Celebrate their First Christmas Party Since 2019
More than 100 people supported by Accomplish in its Midland services enjoyed their Christmas party...
Accomplish Cheshire and Manchester Supported Living Raise funds for Pets as Therapy
People supported by Accomplish Cheshire and Manchester supported living services recently attended a Christmas party...
Introducing our new values
It’s been a really exciting time recently as our organisation has grown and evolved. A...
Cildewi House raise money for Pets As Therapy
Cildewi House has raised more than £200 for charity by holding a fun-packed fundraising day.
Commercial Team raise £1,200 for Charity
The commercial team within Accomplish have been putting their best foot forward and raised more...
Glebe Road introduce new interview panel
Glebe Road is a residential service supporting people with mental health needs as they move...
Accomplish celebrates being shortlisted for prestigious awards
Accomplish is celebrating the news that the organisation and colleagues working within it have been...
New Managing Director Joins Accomplish
Accomplish has appointed a new Divisional Managing Director.
Darren’s woodworking skills put to use
THE WOODWORKING and ‘DIY’ skills of a person supported in a specialist Accomplish care home...
The Social Club on World Mental Health Day
World Mental Health Day is a chance for everyone to reflect on what makes them...
Mayor unveils Accomplish Service New Name
An event to mark the renaming of a Dorset specialist brain injury service welcomed some...
September 21, 2022
National Fitness Day – 21st September 2022
Physical activity and its positive impact on a person’s mental well-being has long been established....
September 20, 2022
Daredevil Regional Manager Raises More Than £1,800 for Charity
Donna Wood, Regional Manager at Accomplish Group, is a self-confessed ‘adrenaline junkie’ and relishes taking...
September 9, 2022
Queen Elizabeth II, 1926 – 2022
Everyone across Accomplish Group would like to express their deep sadness on the passing of...
September 6, 2022
Acquisition of Welsh Supported Living Provider Recovery Care
Accomplish Group is pleased to announce the acquisition of Welsh specialist supported living provider Recovery...
July 27, 2022
Regional Manager Completes Triathlon for Charity
To raise money for good causes, some people decide to tackle a sporting challenge. But...
July 26, 2022
Over 100 Shoeboxes Filled with Essential Items Delivered to Ukrainian Refugees
As the devastating conflict in Ukraine continues, the people we support at Accomplish have been...
July 18, 2022
Person We Support Builds Bird House and Shares His Template With Others
A birdhouse created by a person we support has been such a success, he is...
July 8, 2022
Prime Time TV Programme has a Positive Impact on a Person we Support’s Life
A prime time television talent show has inspired a person we support to get involved...