Quality and Our Values
We are passionate about Quality and we specialise in supporting people to achieve their full potential. Through empathy, belief and market leading training, our focus is to bring out the amazing in everyone. We use all of our resources, skills and abilities to ensure that everyone can reach for the stars.
Our commitment to quality is at the core of everything we do. We place value on individual beliefs, choices and aspirations by promoting maximum independence in a nurturing environment and through community integration.
We understand that everyone is unique and we listen to each person’s needs and respond to them in a personalised way. We work hard to uncover everyone’s abilities and celebrate their uniqueness in a way that engages, encourages and empowers people.
Our behaviour: Through listening we got to know the person’s personality, their likes and dislikes as well as finding out what they want to achieve. This understanding helps us identify what success looks like for each person, which enables us to celebrate the success of everyone we support, no matter how small.
We are passionate about making everyday enjoyable and we celebrate the successes of everyone we support and our amazing staff. We have a love of life and know how important it is to have fun. We believe in enabling people to live fulfilled lives their way.
Our behaviour: We want the people we support to achieve their best, while also enjoying themselves. Through good understanding, each person is supported to live as fulfilled live as possible by getting involved in activities they enjoyed and also exploring new opportunities.
We are empowered to seek out new ways of doing things. We are creative in our ideas and constantly challenge and inspire each other to support people along their pathway to success and beyond. We are not afraid to support individuals to achieve their dreams.
Our behaviour: We see things through the person’s eyes so we truly understand their goals and aspirations. To enable them to reach their full potential we are aware they want to take risks and we find innovative and artistic ways to enable them to do so in a safe manner.
We work with passion and energy to make things happen and we go above and beyond to find the right solutions. We do not stand still. We collaborate with funders, families and stakeholders and thrive on exceeding expectations. At the heart of everything we do, are the people we support.
Our behaviour: We see everyday as a new opportunity to support people to take responsibility of their own lives and to progress towards their goals and aspirations. Our philosophy is ‘doing with’ rather than ‘doing for’, so we work closely with the individual and people closest to them to support the person to reach their highest potential.
News and events
Oakhill Rated Outstanding by Headway
Oakhill has been rated Outstanding by Headway, the Brain Injury Association. Assessors from Headway visited...
Welsh Finalists Announced for the Great British Care Awards
We are delighted to announce we have an amazing seven finalists in the upcoming Great...
Two People from The Chantry Take Part in a Santa Fun Run
William, a person we support and Support Worker Leanne strode out in Santa style to...
Keith’s Determination and Hard Work Pays Off
Keith* came to Harvey Road for a 12-week rehabilitation programme after suffering a stroke. However,...
Service Manager Raises Over £400 For Charity
The manager of a specialist residential home which supports people with mental health needs has...
Cildewi House Wins This Year’s Christmas Card Competition
Well, what a fantastic competition we have had this year! The entries were just amazing...